RETAIN HOTEL GUESTS WITH EASY TO USE & MANAGED WI-FI
In recent years, reliable Wi-Fi has become one of the most important amenities for hotel guests. In addition to investing in the latest Wi-Fi technology, hotels are also seeking value-added applications to increase ROI, such as incorporating Wi-Fi within their loyalty programs or using Wi-Fi to collect guest information. 4ipnet’s Wi-Fi solution disrupts traditional hotel WLAN deployments by combining AP management, tiered Wi-Fi service, user policy enforcement, and PMS integration all in one solution. Compared to the separated gateway and controller architecture, 4ipnet’s design greatly reduces deployment costs and simplifies network management. Additional guest Wi-Fi features such as social media login, ticket printer integration, and on-demand accounts provides hotels with numerous ways to offer Wi-Fi to their guests.
Tiered Wi-Fi for Hotel Loyalty Programs
As hotels constantly seek ways to improve their loyalty programs, they have begun to incorporate Wi-Fi, one of the most important factors of guest satisfaction, into the key list of benefits. With 4ipnet’s billing plans and role-based policy enforcement functionality, hotels can easily create tiered Wi-Fi packages with differentiated services. Regular guests can be given free Wi-Fi with limited bandwidth, while loyalty members enjoy premium Wi-Fi with unlimited bandwidth.
Seamless Integration with Micro Opera PMS
Typically found only in network access gateways, 4ipnet has taken the Opera PMS interface and integrated it directly on the WHG-series gateway-controllers, becoming one of the only WLAN solutions on the market to offer the PMS interface directly in the same box together with AP management, user authentication, and user policy enforcement. This design allows hotels to significantly reduce initial infrastructure investment without sacrificing on any of the functionality.Learn More
Flexible Guest Wi-Fi Enablement
4ipnet’s solution also provides many alternative ways for hospitality venues to provide Wi-Fi access to their guests, from self-registration methods such as social media login to on-demand account creation with the 4ipnet WTG ticket printer. The ability to collect more detailed customer information and generate direct bookings is increasingly become one of the key added values as owners seek to increase the ROI on wireless infrastructure.Learn More
ENJOY THE NIGHTLIFE & WI-FI AT NINGXIA NIGHT MARKET
Located in the heart of downtown Taipei, Taiwan, Ningxia Night Market has always been high on the checklist for travelers visiting Taiwan. The various kinds of Taiwanese snacks and desserts make it the perfect choice for travelers who want to sample the full gamut of night market foods. The night market not only gained popularity among tourists, but is also loved by the locals. Ningxia Night Market was selected as the "Favorite Night Market in Taipei" in the 2015 Taipei Night Market Festival.
Where there are crowds, there is business. The network service provider of the night market was seeking a better way to monetize their wireless network. On top of that, given the rapid growth of Wi-Fi enabled devices such as smartphones and tablets, visitors today expect to be constantly connected to the internet, regardless of where they are in the night market. Therefore, the night market's biggest challenge was to find a solution to keep offering the best Wi-Fi coverage and connectivity at such a crowded place.
Looking for just the right solution, the network service provider had looked at several suppliers and found out that 4ipnet was the perfect match. Compared to other available solutions, 4ipnet WHG controller-gateway integrates service zones, user access control and centralized WLAN management into one. On top of that, the WHG425 Walled Garden feature allows visitors to access Ningxia Night Market's official website prior to authentication, making it more convenient for visitors to get necessary information. In addition, with the service zone functionality, network service providers can define different access policies, ensuring the overall network performance. Moreover, service providers can generate more revenue by offering vendors location-based advertising on the captive portals.
For access points, EAP727 was selected to address the Wi-Fi challenge. Featuring two 2x2 MIMO radios that can support up to 300 and 867 Mbps data rates in the 2.4 and 5 GHz bands respectively, EAP727 is ideal for providing wire-like performance. The built-in enterprise-grade features such as Traffic Prioritization, Layer 2 Firewall and Optimal Client Filtering, all of which ensured a smooth and uninterrupted Wi-Fi experience. Besides, configurable connectivity thresholds of EAP727 successfully met the demand of higher density environments, delivering a reliable user experience.
Ningxia Night Market is a perfect example of how a marketplace can successfully deploy a large-scale Wi-Fi network using 4ipnet's solution. With 4ipnet's solution, visitors of the night market can now smoothly share their nightlife online via social media, emails, video streaming, etc., and Ningxia Night Market can gain more visibility throughout the world.
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Enjoy the Nature & WI-FI at Promisedland Resort & Lagoon
Quietly located between Taiwan’s Central Mountain Ranges and the Pacific Ocean, Promisedland Resort & Lagoon is a vacation wonderland surrounded by natural beauty. It is also the only hotel in Taiwan chosen by the book "100 Hotels & Resorts" as one of the world’s top resorts and named "Destinations That Lift the Spirit!"
For Promisedland Resort & Lagoon, guest satisfaction matters the most. In 2014, the hotel initiated a plan to provide Wi-Fi coverage throughout its 250-hectare property, including the lobby, villas (250 guest rooms), restaurants and an outdoor public area, to enhance guest experience. After thoroughly evaluating several solutions, the hotel chose to deploy a state-of-the-art network solution by 4ipnet, equipping itself with capabilities to deliver reliable and secure Wi-Fi service to its guests.
The solution includes 4ipnet’s WHG525 gateway-controller for performing AP and user management, and EAP701, EAP220 and OWL530 access points for Wi-Fi coverage. Advanced AP management features on the WHG525, such as automatic AP discovery and provisioning, bulk AP configuration, and real-time status notifications, greatly simplified the deployment process. Once the APs were brought online, users could immediately start to roam seamlessly between different APs without losing connectivity. Load balancing also prevented individual APs from being overly congested. With these functions, the Wi-Fi network was able to service numerous concurrent users with a low chance of potential downtime. On top of that, 4ipnet's role-based user policies allow IT administrators to pre-define multiple user roles and assign unique time-and-location based access policies in the wireless network.
The hotel selected multiple access point models for different environments and usage scenarios. The EAP220 was deployed in the common areas while the EAP701 was deployed in the guest rooms and the OWL530 in the public outdoor area. 4ipnet APs support numerous enterprise-grade features to ensure a smooth and uninterrupted Wi-Fi experience. For example, the OWL530 comes with the ability to automatically detect nearby wireless utilization and adjust the internal Clear Channel Assessment (CCA) threshold accordingly. As a result, the OWL530 is able to transmit as often as possible without increasing the wireless packet collision rate, leading to increased network capacity and an improved overall network performance.
Lin Wen-Yi, IT department assistant manager of the resort, was pleased with the results. “Promisedland Resort & Lagoon is a large-scale luxury resort focused on accommodation quality, service, safety management, and the use of information to actively provide real-time service. Due to the vast scale of the property, the network services must be seamless and no dead spots should be found to ensure quality Wi-Fi experience. 4ipnet solution is the perfect choice! The concise and intuitive user interface (UI) and multiple network management offer the IT staff a variety of flexible options on user policies. Saving setup work by using the templates for AP provisioning, as well as integration with Hotel Asset Management System (PMS), are definitely musts at international hotels. Finally, with 4ipnet’s assistance and engineering department’s collaboration, the network infrastructure has been successfully deployed,” said Lin.
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Immerse in Tropical Splendor at Royal Island Resort & Spa
Amidst the sparkling jewels of the Indian Ocean, Royal Island Resort & Spa, an exquisite Maldives luxury hotel located on a private island fringed by white sandy beaches and emerald waters, shines and dazzles above all. Nestled among luxuriant banyans and lush palms, the resort is a perfect getaway to relax and unwind. However, in this connected world, even when guests are on vacation, they demand Internet connectivity throughout the property. To guarantee customers with superior experiences, reliable and high-performance Wi-Fi network must be in place to keep the guest experience at top notch level.
Royal Island Resort & Spa’s wireless connection was not ideal. Its legacy infrastructure was not providing the needed coverage as more mobile devices were hitting the network. This was becoming a problem within the overall guest experience. Guests were complaining about the lack of coverage and satisfaction rate was low. Those visiting Royal Island Resort & Spa are world travelers with a common demand: reliable Wi-Fi.
Following a detailed review of several vendors’ Wi-Fi solutions, Royal Island Resort & Spa found that 4ipnet best met the resort’s requirements. Compared to other available solutions, 4ipnet WHG gateway-controller integrates advanced AP management, user access control and centralized WLAN management into one. On top of that, with 4ipnet’s billing plans and role-based policy enforcement functionality, the Wi-Fi administrator can easily create tiered Wi-Fi packages with differentiated services. Besides, the Service Zones function allows a single WHG controller to simulate multiple independent virtual networks; each can have a unique configuration of enabled authentication databases, access schedule, user policies, and independent network administrators. With this architecture, the resort was able to virtually segregate the Wi-Fi and better manage the whole network.
For access points, the resort selected two models to fit different environments and usage scenarios. EAP767 was used in the common areas, while EAP727 in the guest rooms. EAP767 is a three-stream 11ac AP designed to support up to 1.75 Gbps aggregate throughput and 384 concurrent clients. Featuring two 2x2 MIMO radios that can support up to 300 and 867 Mbps data rates in the 2.4 and 5 GHz bands respectively, EAP727 is ideal for providing wire-like performance. Furthermore, 4ipnet APs support features such as Multicast to Unicast conversion, Layer 2 Firewall, and Optimal Client Filtering, all of which ensured a smooth and uninterrupted Wi-Fi experience.
Royal Island Resort & Spa was extremely pleased with the result of the new 4ipnet solution. Mr. Shaji, the system administrator, reported that “The solution makes it really easy to manage the APs and monitor the clients’ usage. After deploying 4ipnet solution, the complaints regarding Wi-Fi have notably decreased.” With high performance Wi-Fi, guest can now detach from all of their worries and spend a very enjoyable and relaxing time on the island!
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Next generation Wi-Fi brings outstanding dining experience at the "Icho" chain
Yorozuya Corporation operates a large-scale Japanese chain restaurant & bar in the northern Kanto region of Japan -- the "Icho" chain -- spread out over the Gunma, Saitama, Tochigi, and Nagano prefectures. Each of Icho's 40 locations is furnished elegantly with approximately 80 private rooms, and serves an impressive variety of dishes for its diners. In order to reduce wait times and improve the dining experience, Icho introduced a self-ordering system that enabled customers to place orders in their own rooms through wireless tablets. However, providing a stable Wi-Fi signal for the system was extremely challenging due to the complex physical layout in each store.
"The ordering system often became unstable at lunch time when the restaurant was crowded and the signals could not reach the further private rooms. We were soon facing complaints and bad reputation problems," recalled Toshinobu Tabei, head of Icho's IT system construction.
Icho's management team quickly made it a priority for Mr. Tabei to find a stable Wi-Fi solution that could support their challenging network environment. During a visit to the HOTERES Hotel & Restaurant Show, Mr. Tabei realized that the enterprise-grade WLAN solutions being showcased for high-density public venues in hotels could also be applied to the Icho restaurants. He approached NTT Advanced Technology (NTT-AT), 4ipnet's local partner in Japan, and after hearing the detailed solution presentation, was convinced that 4ipnet could help him resolve his current wireless network issues.
Prior to the network deployment, NTT-AT conducted a thorough site survey for each Icho location, factoring in floor plan layouts and physical obstructions that would impact the wireless connectivity. NTT-AT came to the conclusion that placing the access points above the decorative eaves of the private rooms offered the best combination of aesthetics and performance, to which Mr. Tabei agreed. With NTT-AT's expertise, Icho was able to successfully deploy 140 sets of 4ipnet EAP757 and EAP767 indoor access points across all stores, and greatly increased the high-density performance and reliability of the self-ordering system.
After the new Wi-Fi deployment went live, Icho was extremely satisfied with 4ipnet's solution, as Mr. Tabei said, "With 4ipnet, the self-ordering system improved dramatically, and we can at last comfortably handle the network as the Icho Bar chain continues to open more stores. Moreover, guests can finally enjoy an uninterrupted dining experience."
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Adrián Hoteles selects 4ipnet Wi-Fi for three luxury hotels in southern Tenerife
Adrián Hoteles owns three outstanding luxury hotels - Jardines de Nivaria, Roca Nivaria, and Colón Guanahaní- in Costa Adeje Tenerife. Given the vast property of the three hotel chains, the primary concern for Adrián Hoteles was to provide sustained Wi-Fi coverage, while having the capacity to manage access points and perform user access control. Initially, Wi-Fi service was limited to common areas of the hotels; however, as Wi-Fi became more indispensable for guests, Adrián Hoteles decided to increase the network’s coverage across the entire hotel property, and to upgrade the existing equipment with the latest Wi-Fi technology.
“The project was a big risk for Adrián Hoteles and I was looking for a solution, which was feasible, stable, and very simple to manage,” said Héctor González, head of the hotels’ IT department.
Following a detailed review of several vendors’ Wi-Fi solutions, Adrián Hoteles selected 4ipnet as their offering of choice, supported by 4ipnet’s local distributor WifiSafe. The solution chosen included 4ipnet’s WHG controllers for performing AP and user management, and EAP access points for Wi-Fi coverage. The WHG controller integrates user authentication, policy assignment, traffic shaping, and centralized WLAN management into one box. With three of 4ipnet controllers (two WHG711s and WHG525) deployed, Adrián Hoteles successfully provided effective central network supervision as well as reliable Wi-Fi service to numerous concurrent users across all three hotels.
For the access points, 4ipnet provided Adrián Hoteles with many options, each catering to a unique deployment scenario. As an illustration, per room deployment access points (EAP701) were installed to accommodate over 700 guest rooms. In addition, for common areas and extensive leisure facilities, EAP767s were selected to meet the demand of higher density environments. Along with enterprise-grade features, 4ipnet APs were able to ensure a reliable user experience.
After the new Wi-Fi deployment went live, Adrián Hoteles was extremely satisfied with 4ipnet’s Wi-Fi solution, as they said “with 4ipnet, we have achieved a hundred percent coverage in both common areas and all rooms across the three hotel chains. We ended up not only with a new Wi-Fi installation, but more importantly a new success story.”
4ipnet provides one of the most comprehensive solutions on the market for high density hospitality Wi-Fi infrastructure. Now guests staying at all three Adrián Hoteles chains can enjoy high-performance and uninterrupted Wi-Fi, allowing them to stay connected with their family and friends while vacationing in a haven of sensation.
Testimonial Video: https://www.youtube.com/watch?v=ezTPh-yZ3TA
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FLC Samson Beach & Golf Resort Selects 4ipnet Wi-Fi Solution In Northern-central Vietnam
FLC Samson Beach & Golf Resort features the largest golf course-resort-hotel complex in northern-central Vietnam. In addition to its golfing facilities, the resort also offers various amenities across its 450 hectare property, including a 1,300-seat International Conference Center and an amusement park. In an era where guests expect stable and high-speed Wi-Fi service in luxury hotels, it was crucial for FLC Samson Beach & Golf Resort to meet customers' satisfactions. As a newly constructed multi-complex resort, the primary concern was to provide sustained Wi-Fi coverage, while having the capacity to centrally manage all the access points and perform detailed user policy enforcement.
"It is essential that we meet customers' expectations, since their feedback can greatly impact our long-term success," said Nguyen Van Kien, head of the resort's IT department.
After evaluating several vendors' Wi-Fi solutions, Mr. Kien and his team decided on 4ipnet as their final choice. 4ipnet WHG controller-gateways are unique from other solutions available by integrating service zones, user access control, and centralized WLAN management into one box. Service zones allow a single WHG controller to simulate multiple independent virtual networks, each with their own user roles, schedule-based access policies, and customized login pages. With this architecture, the resort was able to offer location-based advertisements that catered to Wi-Fi users in different areas of the property, such as the Clubhouse, Conference Center, and A La Carte and Fusion hotel zones.
For the access points, 4ipnet provided the resort with various options – EAP727, EAP760, EAP767, and OWL530 were installed to accommodate over 500 hotel rooms, residential villas, as well as outdoor facilities. The built-in enterprise-grade features and configurable connectivity thresholds of 4ipnet APs successfully met the demand of higher density environments, delivering a reliable user experience.
Once the new Wi-Fi deployment started operating, FLC Samson Beach & Golf Resort was more than pleased with 4ipnet's Wi-Fi solution, as Mr. Kien commented with great enthusiasm, "With 4ipnet, we can now ensure fast and uninterrupted service across the entire resort. 4ipnet Wi-Fi solution provides the highest functionality and reliability at the best price."
4ipnet offers one of the most comprehensive solutions for hospitality Wi-Fi. Guests and tourists visiting FLC Samson Beach & Golf Resort can now enjoy high-performing and steady Wi-Fi service during their stay at this coveted golfing and vacation destination.
Download the full case study here.
Next-Generation Wi-Fi at the Valencia Conference Centre
The Valencia Conference Centre is one of the most important congress venues in Europe. It was designed by Norman Foster and awarded the “World's Best Convention Centre” by the International Association of Congress Centres (AIPC) in 2010. With a floor space of 5,900 m2 covering three auditoriums, a VIP lounge, and an exhibition area, the Valencia Conference Centre is renowned for its state-of-the-art facilities and impeccable customer services.
According to a survey conducted by the AIPC, Internet access was a primary demand of business professionals during exhibitions and conferences. Considering the increasing number of mobile devices used during these events, the management team at the venue recognized the necessity of providing a managed Wi-Fi network. However, providing wireless coverage to service more than 3,500 concurrent users spreading across 16 different areas in the premises was no easy task. To address this challenge, the Valencia Conference Centre turned to 4ipnet’s local partner, Civired & WifiSafe.
The requirements for the WLAN deployment were clarified. Coverage was the most primary concern, as there could not be any Wi-Fi dead spots across the vast floor space of the convention. Furthermore, user authentication was essential, as unauthorized access could potentially cause leaks of confidential information. Segregated virtual networks for different usage scenarios was also required to add another layer of security. Finally, given the high density of users and devices in auditoriums during events, the APs needed to be well-managed with advanced features that prevented overloading. Civired & WifiSafe’s technical expertise helped the Valencia Conference Centre realize that centralized AP and user management was a must-have for successful WLAN operation.
The proposed products included 4ipnet’s WHG711 wireless LAN controller, EAP757 concurrent dual-band access points, and SW1008 unified access switches. Civired & Wifisafe was responsible for all aspects of the deployment which was completed in September 2014.
Valencia Conference Centre was pleased with the results. Advanced AP management features on the WHG711 such as automatic AP discovery and provisioning, bulk AP configuration, and real-time status notifications simplified the deployment process. Once the APs went online, users could seamlessly roam between different APs without losing connectivity. Load balancing also prevented individual APs from being overly congested. With these functions, the Wi-Fi network was able to service thousands of simultaneous concurrent users, and the risk of potential downtime was reduced.
In addition to stable Wi-Fi connectivity, 4ipnet’s solution also allowed the conference center to provide flexible and secure user authentication through 802.1X or browser-based user authentication. After being authenticated on the network, each user could then be applied with schedule-based QoS, firewall, and routing profile according to their role. As a result, network administrators were able to prevent individual users from consuming the entire network bandwidth, ensuring that all users would receive an acceptable connection quality.
Valencia Conference Centre is a perfect example of how a public venue can successfully deploy a large-scale Wi-Fi network using 4ipnet’s solution. With high performance APs and comprehensive user and AP management features, the venue reaffirms its commitment to providing advanced facilities and services to business professionals worldwide.
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Massages, Beaches & Wi-Fi at Dan Hotels
As one of Israel’s most luxurious hotel chains, Dan Hotels has received prestigious awards over the years from reputable travel sites such as Fodor’s and TripAdvisor for providing excellent service and impeccable quality to its guests. According to one guest who stayed at the Dan Hotels' Tel Aviv location, "Dan Tel Aviv can be compared to the Waldorf Astoria (although it is much smaller). It is an old classic with the finest amenities and services. The executive room with the sea view is spectacular."
Given the rapid growth of Wi-Fi enabled devices such as smartphones and tablets, and the increasing demand by tourists and business travelers to connect to the Internet at all times, Dan Hotels recognized that providing Wi-Fi was becoming a necessity rather than a luxury. From any location of the property, guests needed connectivity to check e-mails, upload photos to Facebook, or make uninterrupted Skype calls. Not only would it be difficult for traditional wired Ethernet to satisfy these requirements, but the costs incurred would also be extremely hefty. As a result, Dan Hotels management elected to deploy Wi-Fi across all fourteen of its properties.
There were a couple of obstacles that the team at Dan Hotels faced. First, unauthorized access of the wireless network needed to be prevented, in order to guarantee that outside passerbyers did not affect the network quality for the hotel's own guests. Furthermore, the bandwidth of individual users had to be controlled to ensure that individual guests did not consume the entire network bandwidth. Given the size of each of Dan Hotels' properties, the network would need to enforce these policies simultaneously for a large number of users. Finally, the hotel staff required an easy and quick method for both generating a Wi-Fi account, and communicating the account credentials to the guests.
After evaluating several vendors, Dan Hotels decided that 4ipnet HSG3200 Wireless LAN Controller with WTG (SDS200W & PRT100) Hotspot Ticketing System was best suited for overcoming these obstacles. The HSG3200 is an ideal management solution for medium-sized wireless network deployments, integrating user authentication, bandwidth management, guest Wi-Fi, and flexible accounting & billing, all in one single box. At the same time, the WTG is a printer-keypad combination that, when deployed with the HSG3200, allows account generation and printing of Wi-Fi login crendentials at the touch of a button.
After deploying the HSG3200 and WTG combination across all fourteen properties, Dan Hotels realized that 4ipnet's solution had much more to offer. Supporting multiple billing plans, the system could easily be configured to provide different levels of Wi-Fi service based on price. For example, the hotel could offer a paid, premium Wi-Fi account with larger bandwidth for guests using data-intensive applications such as video streaming. Furthermore, by utilizing role-based policies, hotel IT personnel could assign employees and guests different access rights. Lastly, the extensive logging and reporting features provided by the HSG3200 allowed the hotel to detect, record, and prevent malicious activity over its network.
With the solution provided by 4ipnet, Dan Hotels not only met their initial expectations but exceeded them, and as a result was able to satisfy the needs of both the hotel IT staff and the guests. In a time when mobility is becoming ever more pervasive, Dan Hotels continues to maintain its reputation as a top-notch luxury hotel chain in Israel by providing reliable and uninterrupted Wi-Fi access.
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Excellent Beaches & WI-FI at the Evenia Olympic Resort
Ideally located near the beautiful beaches and city center of LIoret de Mar on the Costa Brava, the award winning Evenia Olympic Resort shines as an one-of-a-kind 4 star hotel complex. Covering more than 30,000 m2, including swimming pools, restaurants, bars, gardens, etc., the Evenia Olympic Resort is also a popular place for hosting various types of events. Evidently, the hotel staff is dedicated to providing their guests with the best possible quality of service. However, they perceived delivering high quality of service to be a challenge without the availability of a reliable wireless network.
Due to the vast scale of the property, the primary issues faced by the Evenia Olympic Resort were to provide sustained Wi-Fi coverage, and being able to manage access points (APs) and user access. According to the IT team, the soon to be upgraded Wi-Fi infrastructure was to meet several fundamental requirements. First, the APs needed to support fast roaming to avoid interrupted connections and repetitive user logins. Second, to manage the wireless network and minimize maintenance effort, the IT team deemed it essential to have a central platform to set up, monitor, and maintain the APs. Third, the resort wished to set up tiered user accounts – guests, VIP guests, and employees – and assign different access rights and network QoS policies based on these roles. Since there were APs from other vendors present in the existing wireless network that the hotel wanted to keep, the updated wireless network infrastructure needed to be vendor agnostic, integrating these third party APs.
After comprehensively evaluating several competing WLAN solutions, the Evenia Olympic Resort found that 4ipnet’s WLAN solution proposed by WifiSafe best fulfilled their needs. The IT team decided to deploy the WHG711 controller, which integrated “user authentication”, “policy assignment”, “traffic shaping”, and “centralized WLAN management” into one box. For the access points, the resort selected various models to fit different environments and usage scenarios. For example, the EAP260 was used in the common areas, while the EAP717 for the guest rooms. Since event hosting was one of the resort’s important services, the EAP767 was the perfect choice for the meeting rooms. The EAP767 is a three-stream 11ac AP designed to support up to 1.75 Gbps aggregate throughput and 384 concurrent clients. Furthermore, 4ipnet APs support features such as Multicast to Unicast conversion, Layer 2 Firewall, and Optimal Client Filtering, all of which ensured a smooth and uninterrupted multimedia experience. Finally, the hotel utilized the WTG ticket generator to quickly generate Wi-Fi accounts and print the credentials for the guests.
After the deployment, the resort successfully hosted numerous large-scale events, such as the TBEX EU 2015, which had over 1000 attendees. With 4ipnet’s solution, the resort was able to provide reliable Wi-Fi coverage throughout the entire resort premises, while centrally managing the entire network through a single interface. All the hotel guests and event attendees were able to enjoy high-performance and uninterrupted Wi-Fi, allowing the Evenia Olympic Resort to keep their commitment of providing excellent service for their guests.
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Caribbean Holiday & Wi-Fi at Iberostar Hotels & Resorts
Founded in 1986, Iberostar Hotels & Resorts is a world-class Spanish hotel chain that operates globally and specializes in 4 and 5-star all-inclusive resorts and luxury hotels. As a validation of Iberostar’s commitment to excellence, many of its hotels have been awarded the prestigious “Travelers’ Choice” award by TripAdvisor. Iberostar’s resorts are known for their pristine beaches, impeccable services, and professionalism, providing tourists and travelers from all over the world with an unforgettable vacation experience.
In recent years, providing Wi-Fi has become a norm in the hospitality industry – a service expected not as a luxury, but as an amenity. However, faced with large numbers of concurrent users, increasing number of mobile devices per user, and increasingly bandwidth-hungry applications, many hotels quickly realized the need for user and network management. The Iberostar resorts in the Dominican Republic (Iberostar Bavaro Suite, Iberostar Dominicana, Iberostar Punta Cana, Iberostar Grand Hotel Bavaro, Iberostar Hacienda Dominicus, and Iberostar Costa Dorada) were confronted with the same issues, and set out to search for a feasible and cost-effective Wi-Fi solution. The fundamental requirements defined by Iberostar’s management team were detailed user authentication, role-based policy assignment, and quick account generation, all of which were aimed at addressing the deluge of smartphones, tablets, and other Wi-Fi enabled devices.
After evaluating 4ipnet’s proposed solution, Iberostar’s team found that it could fulfill all of their needs, and was very pleased with the results. They decided to deploy WHG711 Wireless LAN Controllers and HSG1250 Hotspot Gateways across the six Dominican Republic resorts, with each controller accompanied by a wireless ticket generator set that would help front desk staff quickly print account credentials for guests. At the touch of a button, tickets with login credentials and matching QR codes could be printed, allowing guests to connect to the network without the troublesome login process.
The primary issue that 4ipnet’s solution resolved was unauthorized Internet access, which was a major point of concern for Iberostar from the security and reliability standpoint. After the 4ipnet system went online, every user was required to authenticate before accessing the hotel network, regardless of being a guest or hotel staff. Users would then be applied different usage policies such as firewall rules or bandwidth limitations depending on their pre-assigned role. Finally, the hotel could limit the usage time for each guest account. The fine-grained user control and network management features helped Iberostar maintain a secure and high performance public Wi-Fi environment.
Other features found useful by Iberostar included the customizable captive portals and built-in billing plans. Customizable captive portals allowed each resort to tailor the user login pages with their own logo and visual identity. At the same time, the on-demand account billing plans allowed the hotel to monetize Wi-Fi, turning its wireless network into an additional revenue stream for increased ROI. In summary, 4ipnet’s WLAN solution not only greatly enhanced the hotel network’s security and performance, but also dramatically improved customer experience. Keeping guests happy and returning with quality Wi-Fi service was Iberostar’s primary objective, and 4ipnet’s solution helped accomplish that feat.
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Modern Wi-Fi with Retro 1960's Atmosphere at Gallia Palace Hotel
Located near the beach in Punta Ala, Italy, Gallia Palace Hotel is well-known for providing a peaceful and elegant ambience, breathtaking views of the Mediterranean Sea, and fabulous service with attentive staff. From the baronial 1960-style architecture to the exquisite fine dining restaurants, both the guests and hotel management of this five-star establishment expect nothing less than perfect. Free and reliable Wi-Fi is no exception, and given that every traveler today carries a smartphone or tablet, providing ubiquitous Wi-Fi swiftly moved to the top of the hotel’s to-do list. Recently after completing construction of brand new building, Gallia Palace Hotel decided to upgrade its existing Wi-Fi system in order to integrate the wireless LAN of the new building with the existing infrastructure of the old one.
According to the team at Gallia Palace, there were a few primary requirements to fulfill. First, since the access points were distributed across an assemblage of 78 guest rooms over two floors, a swimming pool, two restaurants, a great park, and a private beach 700 meters away, AP monitoring needed to be centralized and simple to operate in order to reduce maintenance efforts. In addition, given that the existing wireless network contained APs from several different vendors and that the hotel did not wish to overhaul the entire infrastructure, the new solution needed to be vendor agnostic. Finally, the hotel wished to separate users into three categories: top, free, and employee, in order to offer differentiated Wi-Fi services such as bandwidth policies for users belonging to each of the assigned roles.
After thoroughly evaluating several solutions, Gallia Palace Hotel decided that 4ipnet WHG315 Wireless LAN Controller and WTG2 Hotspot Ticketing System would best fulfill their needs. The WHG315 is an optimal choice for centralized management of medium-sized wireless LANs, as it supports monitoring of up to 100 third party APs while performing role-based user authentication. In addition, the WHG315 can set up guest accounts and perform traffic shaping to enforce bandwidth and firewall policies. At the same time, the WTG2 is a keypad-based ticket printer that allows the hotel staff to quickly generate and print out account credentials at the touch of a button. Along with QR code automatic login functionality, the WTG2 makes logging in to the secure hotel Wi-Fi a walk in the park.
Gallia Palace Hotel was extremely pleased with the result of the new 4ipnet solution. “The infrastructure has been running for a couple of months without problems. There are now hundreds of customers connected at the same time and no problems have been reported,” according to the team at Gallia. In addition to the comprehensive user access control and wireless network management features offered, the hotel IT staff also found 4ipnet’s technical support staff to be a major plus, providing prompt responses from deployment assistance to maintenance and troubleshooting.
As a hotel that strives to maintain its perfect five-star service, Gallia Palace was very cautious when it came to expanding its Wi-Fi offering – wireless connectivity needed to be stable with wire-like performance in order to keep customers happy and returning. With 4ipnet’s WHG315 and WTG2, the hotel found much more than what they initially sought. “We are extremely satisfied with the system,” concluded the team at Gallia. In today's environment where travelers predominantly use mobile devices, the flexible, reliable, and easy to use 4ipnet solution came out as the top choice for Gallia Palace.
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Enjoy Wi-Fi & Olives at Club Magic Life Tunisia
As two of the most popular four-star resorts in Tunisia, Club Magic Life Africana Imperial and Club Magic Life Penelope Beach Imperial are both well-known for delivering impeccable holiday experiences to couples and families. In fact, they were awarded Travelers’ Choice 2013 “Top Hotels” and “Best Service” by TripAdvisor, one of the most reputable travel websites. Every year, the two resorts are hosts to a large number of travelers from all around the world. In recent years, hotel management realized that more and more business and leisure travelers are carrying mobile devices such as smartphones and tablets. This phenomenon resulted in an increased demand for stable and pervasive Wi-Fi access, leading the hotels to acknowledge the necessity of deploying wireless network infrastructure.
Both of the Club Magic Life resorts are vast properties, with Africana Imperial and Penelope Beach Imperial containing 50,000 and 120,000 square meters, respectively. Furthermore, each resort houses more than 300 guest rooms for families and couples. Thus, the team at Club Magic Life faced three primary challenges when considering Wi-Fi deployment. First, to provide uninterrupted Wi-Fi coverage in such wide area, it was necessary to deploy APs supporting fast roaming to avoid interrupted connections and repetitive logins. Second, due to the scale of the project, it was essential to set up, monitor, and maintain the APs from one central platform in order to reduce deployment time and maintenance effort. Finally, the IT teams at each hotel wished to separate guests from staff, assigning access rights and network policies based on the role of each user.
After a comprehensive evaluation of several competing solutions, Club Magic Life chose 4ipnet for both of its resorts, deploying a WHG405 to manage 100 EAP110 at each site. The WHG405 is a wireless LAN controller that enables centralized management of Layer 2 or Layer 3 APs, provides AP load balancing, and guarantees seamless roaming between APs. In addition, it authenticates Wi-Fi users, supports multiple devices per user account, and can perform traffic shaping to limit bandwidth usage. On the other hand, the EAP110 is a single radio 2.4 GHz indoor access point, supporting up to 300 Mbps data rate with wireless QoS and layer 2 firewall capabilities to ensure optimal connectivity.
Not only did the 4ipnet deployment address the Wi-Fi challenges faced by the hotel, but it also provided several advanced security features that the resorts found beneficial. For example, station isolation on the EAP110 prevents clients connected to the same AP from communicating with each other, deterring potential hackers from using the wireless network to access others' devices. Additionally, VLAN tagging segments the network and adds an additional layer of security by associating traffic from different SSIDs with different VLAN IDs. On the WHG405, extensive logs and reporting features provide a method for easily tracking and preventing malicious activity. By enabling enhanced security functions such as these, Club Magic Life was able to increase the reliability and robustness of the Internet service that it provided to its guests.
With 4ipnet’s manageable WLAN solution, Club Magic Life Africana Imperial and Club Magic Life Penelope Beach Imperial continue to ensure a fabulous vacation experience for guests, allowing them to maintain Internet connectivity while enjoying the holidays near the Mediterranean coastline. Travelers can rest assured that their beautiful Tunisian vacation photographs can be instantly shared on Facebook with their friends and family.
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