MSG100 Secure Wireless Office Controller
FAQs
 

>> How do I reset back to factory default?

There are 3 methods to reset back to factory default.

First, you can use the hardware reset button. Press and hold the Reset button for more than 10 seconds and the LED status indicator on the front panel will start to speed up blinking before resetting the system to default configuration.

Second, you can use the Web Management Interface to reset back to factory default.

Finally, you can use the console port to reset the system back to factory default.

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>> How do I reset back to default from the Web Management Interface?

From the Web Management Interface, go to Utilities > Backup & Restore > Reset to the Factory Default. Click Reset and click Yes to restart the system. The system will reboot in about 2 minutes.

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>> How do I reset back to default from the console port?

  1. Connect your PC to the controller's console with the included console cable. Open Hyper Terminal or other terminal programs. Set the parameters to 9600, 8, None, 1, and None.



  2. Press Enter to see the Main Menu.



  3. Choose Reload factory default to reboot the system.

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>> How do I generate an instant account for a visitor?

The system provides an ONDEMAND Authentication Database of Instant Accounts for temporary users such as visitors. Both the administrator and authorized users have the ability to generate instant account for guest users.

For administrators to generate an instant account:

  1. Ensure Guest Users (on-demand) authentication method is enabled in the designated Service Zone.



  2. Go to Users > Authentication > Guest Users > Plan Configuration. Configure the Guest Account Plan as desired and enable them.



  3. Go to Users > Authentication > Guest Users > Generate Guest Account User. Click on the Generate button to generate a guest account.



  4. A guest account has been generated.


To give privilege to certain user groups to generate instant accounts for visitors:

  1. Go to Users > Group. Select the user group that is assigned to Guest Users.





  2. Go to Users > Group > Privilege Profile. Enable Instant Account Privilege. Click Apply to finish the change.



  3. Now, a privileged user after login will find hyperlinks on their "Login Success Page" which will allow them to create instant guest accounts without going through administrators.

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>> Why do I see a "certificate error" when I try to login?

  1. For the first time, there will be a "Certificate Error", because the clients' browser treats MSG100 as an illegal website. Please press "Continue to this website" to continue, and then the default user login page will appear in the browser.

  2. To prevent the same error message from occurring again, click on Certificate Error > View Certificates > Install Certificate. Follow the instructions to finish installing the certificate downloaded from MSG100.



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>> Why does system reboot take so long?

Pure reboot should take about 2 minutes. Firmware upgrade and reset back to default involve database settings and may take slightly longer. Usually, any change that related to change in the hardware interface requires a reboot.

For a series of configuration changes, to save time, you can press Apply after every configuration step, and only choose to reboot at the end.

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>> How do I know whether my WLAN network is safe with MSG100's security protection ?

Through proper configuration, the administrator can fully activate the powerful security features packed in the MSG100.

Here's some technical information about our security method:

  • During the login process, the whole traffic from the client to the gateway is encrypted with SSL.
  • After login, the whole ongoing traffic can be protected by high security clientless IPSec local VPN, 802.1X, or WPA.

Therefore, the entire usage process is protected.

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>> Why can't I access the Web Management Interface?

If you already can't access the Web Management Interface, please reset the system back to factory default via hardware reset button. Press and hold the Reset button for more than 10 seconds to reset the configuration. Unplug the Ethernet cable connected between your computer and MSG100 for more than five seconds and then plug it again.

The factory default protects the Web Management Interface (WMI) by restricting a limited list of IP addresses to access it. By default, we only allow IP range from 192.168.1.1 ~ 192.168.1.253 to access the WMI.

To prevent configuring yourself out of access to the WMI, for example, before you change the IP Address in the Default Service Zone, you should first go to the Management IP Address List to add the new allowed management IP range to access the WMI.

  1. To configure or see the list for MSG100, login in the basic system after the Setup Wizard; traverse the administration page by clicking System > General > Management IP Address List.



  2. To prevent the mistake of configuring out of access to the WMI, it is strongly recommended you add an entry of 0.0.0.0/0.0.0.0 to the Management IP Address List initially. This entry is to allow all IP range to access the WMI.



  3. Once you finish all network address configurations, you can come back later to remove the 0.0.0.0/0.0.0.0, and add in entries for the IP addresses that are allowed to access the Web Management Interface.

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>> How can I block users from accessing certain websites?

You can use firewall rules to block specific IP addresses and Domain Names. Choose Users > Policy, select a Policy from Policy 1~12, and enter the IP addresses or domain names you want to block in the selected Policy's Firewall Profile > Firewall Rules. Then apply this policy to a desired group or service zone.

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>> How can I check what websites my users have visited?

The system can record connection details of each client when he/she is accessing the Internet. The log data can be periodically sent to up to three Email Boxes, a FTP Server based on your pre-defined interval time, or to a specified SYSLOG Server.

You can check the "Source IP" (SIP) and "Destination IP" (DIP) addresses from the Session Logs for all traffic generated by your users. However, the system will not translate SIP and DIP addresses into domain names.

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>> Can I allow users to use the Internet for a period of time free of charge without login?

Currently, the system does not support self-serviced free trial accounts. Two alternatives are provided:

  1. The "Walled Garden" feature allows users to surf some predefined websites without a need to login, but you cannot limit the free surfing time here.

  2. You can also create instant accounts with expiration time periods, but this requires users to login first. Choose Users > Authentication > Authentication Configuration > Guest Users, and define temporary user account plans here.

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