4ipnet - Manageable, Reliable, and Secure Wireless Access

By requesting an RMA number from 4IPNET, INC. (“4IPNET”), you agree to the following conditions:

All returns should be properly packaged to prevent possible damage during shipping (see Packaging and Shipping Requirements below). Please do ship with a tracking number in order to track your return item. 4IPNET is not responsible for items that are misdirected, lost, or damaged in shipment.

Any RMA service performed under warranty will not extend nor change the product’s warranty nor create any new warranties.

It is your responsibility to BACK-UP all the data on a hard disk drive before shipping the product to 4IPNET. 4IPNET is not responsible for any data that is lost during the diagnostic process.

Shipping and Processing Fees:
- Under Warranty Products: Any product returned as RMA or DOA and subsequently found not to be defective will be returned to you with outbound shipping costs and $20 processing fee to be paid by you.
- Out of Warranty Products: 4IPNET reserves the right to refuse repair of a product whose warranty has expired or voided. In the event that an Out of Warranty Repair is requested, you must pay for spare parts, processing fee, and shipping charges for shipping the product both to and from 4IPNET.

To receive RMA service, you must do the following:

Fill out all required information on the RMA Request Form and send it to support@4ipnet.com.

After the RMA request has been verified by a 4IPNET representative, you will receive an email reply from us with your RMA number and any other information that you may need to know regarding your RMA request, including (1) the designated return address of 4IPNET and (2) the guidelines for documents required, such as Invoice and Packing List, for customs clearance.

Package your returned product carefully in accordance with the Packaging and Shipping Requirements.

Ship the returned product to us as soon as possible - the RMA number is only valid for 10 days from the date of issuance. The returned product must be shipped “freight prepaid”.

To receive DOA service, you must do the following:

Notify of a DOA product within 30 days from the invoice date of purchase from 4IPNET.

Fill out all required information on the RMA Request Form and send it to support@4ipnet.com.

After the DOA request has been verified by a 4IPNET representative, you will receive an email reply from us with your RMA number and any other information that you may need to know regarding your DOA request, including (1) the designated return address of 4IPNET and (2) the guidelines for documents required, such as Invoice and Packing List, for customs clearance.

Package your returned product carefully in accordance with the Packaging and Shipping Requirements.

Ship the returned product to us as soon as possible - the RMA number is only valid for 10 days from the date of issuance.

Print out the completed RMA Request Form with your RMA number noted and put it along with the original invoice from 4IPNET inside the shipping box.

Make sure the RMA number is legibly listed on the return label affixed to the outside of the package (please do NOT write on the original packaging). We do not accept any returns without a valid RMA number. Failure to comply will entitle but not require 4IPNET to treat such returns as immediate disposable items. 4IPNET shall not be liable for any loss or damage to unauthorized returns.

Follow the guidelines given to you when preparing Invoice and Packing List for CUSTOMS CLEARANCE and list your RMA number legibly on these documents. If delivered via international carriers such as FedEx or DHL, specify “RETURN FOR REPAIR. NO COMMERCIAL VALUE. VALUE FOR CUSTOMS PURPOSES ONLY.” on the carrier’s shipping documents.

All DOA (Dead on Arrival) products returned to 4IPNET must be complete and in the original 4IPNET’s box and packaging, with all peripherals and accessories intact, enclosing the original invoice from 4IPNET.

Any product received damaged due to insufficient packaging is subject to rejection of warranty repair and/or warranty replacement requests.

It is your responsibility to initiate and resolve all freight claims for any product received damaged with the appropriate freight carrier.